Privacy Policy

This policy explains how Novintra collects, uses, stores, and protects personal information when you interact with our services.

1. Data We Collect

We collect personal data you provide directly, such as name, email, phone number, vehicle details, and service requests submitted through our contact form, phone, or email.

2. Purpose of Processing

Data is processed to schedule services, communicate status updates, provide technical recommendations, issue invoices, and improve service quality.

3. Cookies and Analytics

We may use essential cookies to improve basic website functionality and anonymous analytics cookies to understand usage trends. Cookie preferences can be controlled in your browser settings.

4. GDPR-Style Data Rights

You may request access, correction, deletion, restriction of processing, or export of your personal data, where applicable by law. You may also object to specific data uses and withdraw consent where consent is the legal basis.

5. Data Security and Retention

We apply organizational and technical safeguards to protect personal data. Information is retained only as long as needed for service delivery, legal obligations, and quality assurance. For privacy requests, contact info@novintra.com.